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Literacy Volunteers of Greater Worcester

Providing English language proficiency for Economic Security

  • About Us
    • Administrative Staff and Teachers
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    • LVGW Volunteer Stories!
    • News & Announcements
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    • Contact Us
  • For Tutors
    • Volunteer Tutors
    • Resources for Tutors & Teachers
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    • Free ESOL Classes and Tutoring Service
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    • Give the gift of literacy
    • Support LVGW. Donate Today!

LVGW Board Member Stories

May 5, 2025 by Ping Chen

Volunteer Board Members

I’m Madeleine Moreno and honored to join the Board of Directors for Literacy Volunteers of Greater Worcester. As an immigration attorney with over 20 years of experience, I am passionate about providing compassionate, strategic, and results-driven legal services to individuals and families across New England. I earned my law degree from Northeastern University School of Law and my bachelor’s degree from the College of the Holy Cross.

Since founding Moreno Law Office, LLC, with offices in Worcester, MA and Pawtucket, RI, I have remained deeply committed to expanding access to justice. Since 2005, I have offered pro-bono legal services to Friendly House, Inc., and have partnered with organizations like Ascentria Care Alliance, Central West Justice Center, local churches, and other nonprofits to advocate for underserved communities. I am excited to bring my experience, passion for community service, and commitment to equity and education to Literacy Volunteers of Greater Worcester, and I look forward to helping support our learners and volunteers.

I’m Rezarta Reso and honored to join the Board of Directors at Literacy Volunteers of Greater Worcester and excited to support the mission of empowering our community through literacy.In 1995, my family and I immigrated to the United States. We first arrived in Boston, MA, and soon after made Worcester our home. Although I had earned a degree in Literature before coming here, my English skills were limited, and I worked wherever I could while taking English classes to improve. The Worcester Public Library became a crucial part of my journey, offering me resources and support to strengthen my language skills.

After five years of working as a teacher, I applied for a position at the Worcester Public Library, where my passion for education and community service continued to grow. I went on to study librarianship and earned my Master of Library and Information Studies (MLS) degree from the University of Rhode Island. Today, I proudly serve as a Youth Services Librarian at WPL, helping young learners discover the power of reading and education.

My name is Yahui Kong, and I am honored to join the Board of Directors at Literacy Volunteers of Greater Worcester. Originally from China, I now call Worcester home and work as a Senior Scientist at Curia, a global contract research, development, and manufacturing organization.

My journey with LVGW began as an ESOL student. Through the ESOL classes and tutoring program, I received tremendous support that helped me improve my English skills and better understand American culture. Inspired by the impact LVGW had on my life, I later volunteered to assist with ESOL classes.

As an immigrant who once struggled with limited English communication skills, I truly understand the challenges newcomers face. I know firsthand how critical LVGW’s support is for those building a new life here. I’m proud to now serve on the Board and excited to help strengthen LVGW’s impact in the community.

 

My name is Laila Mhirig. I moved to the U.S. from Morocco in 1998 and began my journey by attending ESL classes to learn English. With determination and hard work, I pursued higher education and graduated with a degree in Business Management. Since 2000, I have been building my career in banking, steadily moving up the ladder and now serving as a VP Senior Market Manager. Beyond my professional achievements, I am a proud spouse and mother of two wonderful daughters. My journey has been one of resilience, growth, and a deep appreciation for lifelong learning.”

 

 

 

My name is Tori Buerschaper and I am the Executive Director of Community Harvest Project, a nonprofit farm that grows produce for hunger relief, and a Worcester resident. After the 2016 election I wanted to find a way to support the vibrant immigrant population in Worcester and started volunteering with LVGW as a tutor in 2017. I have experience with fundraising in my day job, and was asked to join the fundraising committee and then the board where I now serve as President and Clerk. LVGW students are some of the most driven, interesting, and wonderful people I have met in our city. I am thrilled to lend my nonprofit management experience to such a small but mighty organization to help local English language learners thrive.

 

I’m Ilka Kostka, and I’ve been involved with Literacy Volunteers of Greater Worcester (LVGW) since September 2022. I was first an English language tutor and then joined the Board of Directors. I enjoy discussing curricular and programmatic issues, creating and delivering workshops for students, and working with the Board to carry out the mission of the organization. I’m currently a full-time professor at Northeastern University in Boston, where I teach a range of English language courses to undergraduate and graduate international students. I’m so proud to be part of LVGW and to have the opportunity to use my passion for English language education to support learners in the Worcester area.

 

My name is Hilda Rosa Maldonado, originally from Canóvanas, Puerto Rico and currently serving the community of Worcester, MA as Program Director at Green Island Neighborhood Center, a program of Friendly House, Inc. With a background in Education from the Inter-American University of Puerto Rico, my interest in continuing my college studies was born. In 2023 I was able to complete a Human Services Associate of Science Degree from Quinsigamond Community College.

Today, I am pleased to serve on the LVGW Board of Directors, with the purpose of continuing to make a difference in people’s lives to do better. Understanding that my skills and years of experience could be of great benefit to impact others, it’s my desire to be an advocate and voice for this community.

 

My name is Anyeliny Lamptey, I was born in San Francisco de Macorís in the Dominican Republic, raised in Lawrence MA but call Worcester my home for over 8 years. I am currently a Senior Community Relations Representative at Point32 Health. I graduated from Saint Michael’s College in Colchester VT 2014 with a BA degree in Political Science.

I have recently joined the LVGW Board of Directors with the hopes of using my passion for social justice and community building to help build on the mission.

 

 

My name is Raquel Mota-Hays, and I have a strong passion for personal growth and community development. I work as a Wraparound at Worcester Public School, where I consistently strive to promote literacy and passionately advocate for ESOL students. I have a degree in law from a university in Brazil and an Associate’s degree in paralegal studies and psychology from Bunker Hill Community College. These qualifications significantly enhance my skillset and enable me to bring a unique perspective to my work. I am honored to serve on  and contribute my expertise to this exceptional team that aims to deliver the best for the Worcester community.

 

 

LVGW Volunteer Stories!

April 22, 2025 by Cuong Huynh

Volunteer Tutors

I am Rosa Mumbiela, a Spanish teacher living here in MA for her second year although I was living in Texas for 3 more. I’m one of the new tutors of LVGW. I decided to join you because I perfectly understand what it means to be in a foreign speaking country and I wanted to help to anyone who needs it. Thank you for giving me such a great opportunity.

 

 

 

My name is Faith. I visited Worcester in 2005 and I never left. Worcester is a pretty city and there are people from all over the world here which is exciting. I had worked with other ESOL programs in NC, CA and NY, so I decided to visit Literacy Volunteers of Greater Worcester to see if I could volunteer.  The staff was very friendly and inviting and I felt very comfortable. I joined as a tutor because it is important to me to help others. I also knew from experience that coming to live in another country and not knowing the language was not easy and I needed all the help I could find. Tutoring someone means helping them learn a new language, learn about other resources available for them, and sharing my own experiences. Many times I became friends with my students and we invited each other to our homes, sometimes shopped together, learned about each other’s cultures and changed each others lives. I love tutoring and being part of the family of Literacy Volunteers because it’s one of the best things in my life.

 

My name is Gary Tuthill and I’ve been working with Bijan Mohammadi since completing my tutor training in the Winter of 2013. I’m retired from computer programming and this is my first tutoring effort. Bijan is a pleasure to work with, and we’ve become good friends. Much of our time together has been conversation, including job application discussions, house buying evaluation and the history, culture and geography of Iran. While already able to handle the basics of life in Massachusetts, Bijan has become much more comfortable and skilled in communication in English.

The staff at Literacy Volunteers is enthusiastic, helpful and professional. My tutor training was thorough, and I feel well-prepared and supported in my work with Bijan. The organization’s efforts are so important in helping immigrants better cope with our language and culture.

 

My name is Darrelyn and I have been a tutor for almost a year and a half.  I have always wanted to be a Literacy Volunteer and a few years ago, I finally had the time to devote to it.  I did not have any teaching experience before this, but the training program and the support that is available gave me the confidence to become a tutor.  I meet with Ban, my student, every week and we work on speaking, reading and comprehension, listening skills using different strategies.  Ban has made great progress and she is a motivated and enthusiastic learner.

This experience has been so meaningful and rewarding for me.  Ban is my student but also has become a friend.  She has taught me many things about her culture and country.  She is a wonderful cook and has spoiled me and my family with many delicious dishes!

 

My name is John Matraia and I have been volunteer with Literacy Volunteers for two years. I am currently working with my third student, Kwabena Boakye. He has been in the United States for five years. We have been working together weekly for several months and Kwabena is making excellent progress, as he is very diligent about his class work.

In addition to working full time, Kwabena also works part time whenever he is needed. Being a member of his Church is a very important part of his life and has helped him to develop a network of friends. His long‐ term goal is to bring his children to America at some point in the future. They are currently in school in Ghana.

 

My name is Jean Bowker. My student’s name is Janaq Rungollari. I became a literacy tutor almost 2 years ago. As a former teacher of reading and language, I enjoy working and seeing the gains my student has made. I was proud to attend the ceremony and see Janaq become a U.S. Citizen as I tutored him in this area also. Janaq has been a wonderful student and I have learned so much from him.

Literacy Volunteers provides a valuable service to immigrants to give them the skills to become productive and literate citizens. It also provides tutors with a greater understanding of the hardships many of our immigrants face. As tutors we make a difference in more ways than learning, and serve as mentors when there are problems faced by students new in this country.

 

My name is Bob Laperriere. I tutor 2 students, Durga Khawas from Bhutan, and Tha Shi Wah, from Burma. Both are refugee immigrants with remarkable life stories. I became a tutor last summer. I retired from the postal service in 2012 as a letter carrier and was looking for some interesting things to do so, among other things, I ended up as a tutor with Literacy Volunteers.

I had no idea how much fun it would be to meet these fascinating, gracious, gentle people that I have come to respect and love. I think I get more out of these relationships of learning than they do. I grew up in a poor French-Canadian family surrounded by others from Quebec who had immigrated to Lowell, Lawrence and Haverhill to work in the mills and shoe shops. I remember the struggles I saw my grandparents and my parents made to improve their lives and can really empathize with these new visitors to America.

On Christmas Eve I received the amazing news that Durga Khawas had passed the US Citizenship test. That truly astounded me as I knew the language disabilities he struggles with. His positive, very hardworking spirit and his clever methods for memorizing language were rewarded. I have learned a lot from both of my students.

Back to School for LVGW Fall 2022-Help us Fill the Shelf!

August 18, 2022 by Jill Lagana

Back to School for LVGW 2022 – Help LVGW Fill the Shelf! 

We are in need of some specialty chapter books for adult early readers including some with embedded recordings. Our goal is to get enough books for tutoring sessions and some extra multiple copies for our students to take home to their families to share. Let’s promote personalized literacy tutoring programs that our students’ children can benefit from too! Many of our adult students have a tutoring goal to have the ability to help their children with their homework for the school year. You can make a difference today! Click the donate button above or you can mail your donation to : Literacy Volunteers of Greater Worcester, 3 Salem Square Suite 332, Worcester MA 01608.

Thank you for your generosity and support of our programs! If you need assistance in donating, contact us at info@lvgw.org

Scrabble Tournament on May 2, 2020

February 20, 2020 by Literacy Volunteers of Greater Worcester

Join us for our annual scrabble game night. Form a team of three to six players and we’ll teach you the LVGW way to play scrabble! Admission includes dinner and participation in team-based mini-games. Cash bar, silent auction items, prizes, and gift baskets available. 

Register today!

 

Sponsorship opportunities available
Interested in volunteering at the event? Email info@lvgw.org
This event is a fundraiser for Literacy Volunteers of Greater Worcester. Proceeds support English language and literacy education. 
 

Olivia and Joan

February 13, 2020 by Literacy Volunteers of Greater Worcester

Olivia and Joan speaking at the Meet & Greet at Redemption Rock Brewing Co.

Who we are:

Olivia: I’ve lived in Worcester for about one year. I am from China and I came here for school many years ago. I am thirty years old and I signed up for tutoring to improve my English speaking skills. I have been with my tutor, Joan, for about six months.

Joan: I am a retired lawyer and I became a Literacy Volunteer a few years ago. I wanted to work with people trying to find their place in a new country and community. Because that is a huge challenge, I thought students would be very motivated, positive and interesting individuals. And I was right!

What we have learned from tutoring:

Olivia: As I learned more cultural things and as my English has improved I have more confidence. I’m not afraid to talk with anyone now. I went to yoga class last week and introduced myself to a few people before class. When I went skiing I talked with people next to me in line and on the lift. I think understanding the culture is very important.

Things we have enjoyed doing together:

  • Reading aloud and discussing books written for children or young people. These books have easier vocabulary, plot lines, are shorter than adult books and are fun.
  • Reading and discussing newspaper articles about China and about American politics. This is difficult but rewarding.
  • Finding and discussing unfamiliar vocabulary and idioms as we read and talk together.
  • Talking about the similarities and the differences between China and America.
  • Sharing some details about our respective cultures.
  • Meeting in different places for weekly lessons. This gives us new topics of conversation and the chance for Olivia to practice conversation with other people. We have been to different coffee shops and the Courthouse where Joan used to work. We even spent one lesson talking about the American judicial system.
  • Olivia was invited to speak at a Library Foundation event. She practiced her talk several times with Joan as the “audience”. We attended the event and Olivia did exceptionally well!

Favorite moments:

Both: When we have a conversation and are able to share our experiences in our families, our upbringing, and our different cultures with each other.

Olivia: Knowing I have the support of my tutor makes me happier.

Joan: Getting to know Olivia is a pleasure and having the opportunity to help her grow in her conversation skills and confidence is very rewarding.

Sheila McManus

December 11, 2015 by Literacy Volunteers

Agueda Rivadeneyra is my student.  We started meeting in June 2015.  Agueda is a stellar student.  She learns quickly and is extremely motivated.  Our lessons start with conversation, and we discuss grammar, writing and vocabulary.  Homework mostly centers on her interests and includes watching movies and listening to songs in English.  Often, Agueda decides to watch an extra movie and to listen to additional songs, in order to accelerate her fluency in English.  We meet each week and Agueda takes one or two classes each semester with our faculty at Literacy Volunteers.  Because Agueda has a very positive outlook on life, she is a joy to see.  She loves her family and friends, and she is a kind, compassionate person.

Agueda moved to the United States from Mexico and plans to become a citizen.  She has wide-ranging hobbies, including gardening, cooking, sewing and dancing.  I look forward to each meeting with Agueda, she is my friend as well as my student.  I learn more from her than she does from me!  We also have coffee and lunch with her husband Jesus on occasion.  Jesus is also a student at Literacy Volunteers.  Agueda and Jesus would like to open a restaurant in the United States once they are fluent in English.  Meeting Agueda and Jesus has been the best blessing for a new tutor.  My name is Sheila McManus, and I am a Literacy Volunteers tutor.

Susan Crossley

December 1, 2015 by Literacy Volunteers

My name is Susan and I completed the tutor training in May, 2015.  I was interested in becoming more involved in helping new immigrants to succeed in our community.  I heard about Literacy Volunteers by word of mouth and have enjoyed my experience in every way.  I meet with my student every week – we play games, work with flash cards and mainly, I encourage my student, Melba, to speak English!  We even talk on the phone twice a week because Melba is afraid to talk on the phone.  I also volunteer in the Literacy Volunteers’ main office once a week.  This experience is so meaningful for me and I’m not sure who gets more out of it.

ESL Tutor Training

April 29, 2015 by Literacy Volunteers

Next Free ESL Tutor Training begins Fall 2015 (Dates TBD)

Volunteers must contact us to register for this training.

As a Literacy Volunteer, you can:

  • Volunteer 2 hours each week
  • Share conversation and American culture
  • Receive free training and support
  • Make a difference in an adult’s life

Durga Khawas

February 26, 2015 by Literacy Volunteers

My name is Durga Khawas. I came to the United States on September 22 of 2009 from Bhutan. I was born there but I am ethnically a Nepali. Because of our Nepalese heritage, my family and many other Nepalese families in Bhutan were harshly discriminated against and we ended up in refugee camps in Nepal for a long time. It was wonderful to be allowed into the United States 5 years ago. There are over 250 Nepalese families living in Worcester now who originally lived in Bhutan.

[Read more…]

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